konnected dots

Terms and Conditions

KonnectedDots Private Limited · UEN 202634817R · Last updated 2 August 2026

These standard terms apply to our services. A quote or statement of work sets out the specifics (services, prices and dates) and is subject to these terms.

  1. Engagement and scope. Our services are as set out in the applicable quote, statement of work, or, for managed services, the managed services agreement. These terms govern the engagement unless a signed agreement provides otherwise. Accepting a quote, or using the services, means accepting these terms.
  2. Fees and payment. Fees are as set out in the quote or invoice. One-time charges are payable in full on acceptance; recurring (monthly) fees are payable monthly in advance. Payment is due within 14 calendar days of invoice; overdue amounts carry a late charge of 1.5% per month. Pay by PayNow to our UEN or as invoiced. No GST is charged (we are not GST-registered). If an invoice stays unpaid beyond 14 days after the due date, we may suspend the services after giving reasonable notice.
  3. Term, termination and renewal. One-off work ends on completion. Recurring services continue until either party gives at least 1 month's written notice. The one-month notice period is payable in full, even if the Client stops using the service earlier. Recurring services and domain registrations renew automatically each period unless cancelled with that notice, so nothing lapses unintentionally. Either party may terminate immediately if the other commits a material breach not remedied within 14 days of notice, or for non-payment. On termination, outstanding fees fall due, we hand over as set out in clause 14, and we provide a reasonable export of the Client's data. Fees are not pro-rated and amounts already paid are not refunded.
  4. Service standard. We provide the services with reasonable care and skill, on a reasonable-efforts basis. Unless a separate service-level agreement is in place, we do not guarantee specific uptime or availability. Hosting, DNS, email and similar services run on third-party platforms (such as Cloudflare and Microsoft); we are not responsible for third-party outages or changes, though we will take reasonable steps to mitigate them.
  5. Backups and data. We keep reasonable backups of hosted sites and data, but the Client should keep its own copies of important content and data. We are not liable for loss of data except to the extent it results from our failure to take reasonable care.
  6. Client responsibilities. The Client provides content, materials, access and approvals in good time, and is responsible for the lawfulness of the content it supplies. Delays caused by the Client may affect timelines and are not our responsibility.
  7. Acceptable use. The Client, and anyone using the services through it, must not use the services for any unlawful, infringing or harmful purpose. This includes: illegal activity or content; content that infringes intellectual property, or is obscene or otherwise unlawful; sending spam or unsolicited bulk email; distributing malware; gaining or attempting unauthorised access to any system; impersonation, spoofing or forging identity; and anything that degrades or disrupts networks or other users. The Client is responsible for its content and its users, and indemnifies KonnectedDots against any claim arising from the Client's content or a breach of this clause. We may suspend or terminate the services immediately for a breach of this clause.
  8. Scope changes and updates to these terms. Anything beyond the agreed scope is bespoke and quoted separately before work begins. We may update these standard terms from time to time; the version published here when a quote is issued applies to that engagement.
  9. Client authority and no-conflict warranty. The Client warrants that it has full authority to enter into and perform the engagement, and that doing so does not breach the Client's own policies, governance, or any obligation it owes to a third party.
  10. Responsibility for the Client's internal policies. Compliance with the Client's own internal policies and processes is the Client's sole responsibility. The Client holds KonnectedDots harmless from, and indemnifies it against, any loss, claim or liability arising from a breach of the warranties in clause 9. This is a disclosed allocation of risk and does not waive any third party's rights.
  11. Conflict of interest. To avoid conflict, KonnectedDots will not knowingly solicit or take on, as its own direct customer, a known customer of the Client without the Client's prior written consent. Where an opportunity would involve both, the Client's customer relationship takes precedence.
  12. Confidentiality and information barriers. Each party keeps the other's confidential information confidential. Where KonnectedDots serves multiple clients, it maintains reasonable information barriers and will not disclose one client's confidential information to another, nor use it for another's benefit.
  13. Intellectual property. KonnectedDots retains ownership of its pre-existing and standard materials, templates, tools, methods and know-how, and grants the Client a non-exclusive licence to use them as part of the delivered services. Work product created specifically and bespoke for the Client is assigned to the Client on full payment.
  14. Ownership of procured assets. All equipment, software, licences and subscriptions that KonnectedDots procures for a Client are the Client's property; KonnectedDots procures, registers (in the Client's name where possible) and manages them on the Client's behalf unless a signed agreement states otherwise. On exit or termination, KonnectedDots transfers them and hands over admin access to the Client.
  15. Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including third-party platform outages, network or power failures, acts of government, or natural events. Affected obligations are suspended for the duration; payment obligations already due are not excused.
  16. Liability. Neither party is liable for indirect or consequential loss. KonnectedDots' total aggregate liability for all claims arising from the engagement is capped at the fees paid by the Client in the 6 months before the claim. For breaches of confidentiality or intellectual property, that cap is the greater of the fees paid in the 12 months before the claim or SGD 10,000. Nothing in these terms limits any liability that cannot be limited by law.
  17. Data protection. KonnectedDots handles personal data in line with the Personal Data Protection Act and processes it only to deliver the services.
  18. Governing law and disputes. These terms are governed by the laws of Singapore. The parties will try to resolve any dispute amicably first, and may refer it to mediation; failing resolution, they submit to the Singapore courts.